I plan my travel
Our customers recommend it4.5/5 on 44 reviews
I'm looking for my Brit Hotel
I plan my travel
  • One of the hotel rooms in Saint-Herblain, near Nantes.

The reviews
of our customers

100% genuine reviews
Satisfaction
Index
89 %
the 26/04/2024
Business - 30-39 years - Date of stay : 25/04/2024

My overall experience was fine.


Hotelier's responseHotelier's response :

Dear Matthews



Thank you for taking the time to comment on your recent stay with us. We are pleased to hear that your overall experience went well. At the hotel, we strive to make every guest feel welcome and receive the highest level of service. We appreciate your feedback and would be delighted to have you back again soon.

Best regards,
Julien

80 %
From C.M., the 30/03/2024
couple - Date of stay : 27/03/2024

All is perfect ! what do you want ? Of course!


Hotelier's responseHotelier's response :

Hi,

Thank you for your kind words!
We aim to provide a flawless experience for our guests. Your satisfaction is our priority.
Best regards,
Christine

100 %
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Except for non-modifiable, non-cancellable offers, cancellations are not subject to a fee if they are made within the time limit of the Booking. Cancellations after this period will be charged a fee equal to the amount of the first night.

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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.