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Our customers recommend it4.5/5 on 52 reviews
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  • One of the hotel rooms in Saint-Herblain, near Nantes.

The reviews
of our customers

100% genuine reviews
Satisfaction
Index
90 %
the 26/04/2024
Business - 30-39 years - Date of stay : 25/04/2024

My overall experience was fine.


Hotelier's responseHotelier's response :

Dear Matthews



Thank you for taking the time to comment on your recent stay with us. We are pleased to hear that your overall experience went well. At the hotel, we strive to make every guest feel welcome and receive the highest level of service. We appreciate your feedback and would be delighted to have you back again soon.

Best regards,
Julien

80 %
From C.M., the 30/03/2024
couple - Date of stay : 27/03/2024

All is perfect ! what do you want ? Of course!


Hotelier's responseHotelier's response :

Hi,

Thank you for your kind words!
We aim to provide a flawless experience for our guests. Your satisfaction is our priority.
Best regards,
Christine

100 %
the 07/07/2023
couple - 40-49 years - Date of stay : 06/07/2023

The room was quite small to get around, especially with large baggage. The bathroom could definitely be a bit bigger and better equipped, looked a bit like an airplane toilet.
Overall decent, but could be better.

80 %
the 03/07/2023
Business - 40-49 years - Date of stay : 30/06/2023

Practical location in the middle between airport, work site and central Nantes


Hotelier's responseHotelier's response :

Bonjour Marco,
Merci de choisir notre établissement !
Nous sommes ravis d'apprendre que notre emplacement pratique, situé à mi-chemin entre l'aéroport, vous convient parfaitement.
Nous sommes impatients de vous accueillir et de rendre votre séjour aussi agréable que possible.
Si vous avez des questions supplémentaires, n'hésitez pas à nous les poser.
Bien à vous,
Christine

80 %
From Roussel, the 19/04/2023
Business - 30-39 years - Date of stay : 18/04/2023

Zéro service à table très long 2serveurs mais que 1 qui bosse


Hotelier's responseHotelier's response :

Monsieur,

Nous vous remercions d'avoir pris le temps de nous envoyer un commentaire sur votre séjour.
Nous sommes toutefois très surpris de votre mécontentement car vous ne nous en avez pas fait part lors de votre départ..
Nous espérons que malgré l'attente au restaurant vous avez pu apprécié la qualité de nos plats.
Concernant le petit déjeuner celui ci est composé de produits frais (compote et salade de fruits maison) ainsi que 5 produits locaux (pian, miel, confitures, jus de pommes, fromage) et bien d'autres ...nous aurions aimé savoir ce qu'il pouvait manquer pour vous satisfaire pleinement...
Quant à l'accès à l'hôtel il est bien indiqué dès le rond point de la 4x4 voies et facilement accessible grâce à nos GPS
Bien cordialement,
Stéphanie DIRECTRICE

60 %
From David, the 03/12/2022
couple - 70-79 years - Date of stay : 02/12/2022

A very good hotel clean and helpful staff just the breakfast let it down and as i said no tea and coffee in room


Hotelier's responseHotelier's response :

Bonjour Madame, Monsieur, 

Nous vous remercions pour ce commentaire sur notre établissement et notre équipe.
C'est un plaisir de lire que le petit déjeuner vous a plu grâce à la qualité et la diversité des produits proposés.

Nous sommes toutefois désolés que le service nait pas été à la hauteur de vos attentes.
Nous tenons compte de votre commentaire et ferons en sorte de nous améliorer sur ce point.

Notre Buffet petit déjeuner composé de produits locaux :
- Yaourts-salade de fruits-compote-comptoir à confiture de Muroise (44), jambon et plateau de fromages -œufs.
Pain de boulanger et viennoiseries (croissants-pain chocolat) brioche-biscottes.
Boissons Chaudes : Café- Thé -Cappuccino

En espérant avoir la chance de vous accueillir une autre fois et de vous faire changer d'avis sur ce point.
Bien cordialement, 
Christine

80 %
the 02/12/2022
couple - 70-79 years - Date of stay : 02/12/2022

The hotel was good but shame there was no tea and coffee in the room and I have said breakfast was very poor


Hotelier's responseHotelier's response :

Bonjour Madame, Monsieur, 

Nous vous remercions pour ce commentaire sur notre établissement et notre équipe.
C'est un plaisir de lire que le petit déjeuner vous a plu grâce à la qualité et la diversité des produits proposés.

Nous sommes toutefois désolés que le service nait pas été à la hauteur de vos attentes.
Nous tenons compte de votre commentaire et ferons en sorte de nous améliorer sur ce point.

Notre Buffet petit déjeuner composé de produits locaux :
- Yaourts-salade de fruits-compote-comptoir à confiture de Muroise (44), jambon et plateau de fromages -œufs.
Pain de boulanger et viennoiseries (croissants-pain chocolat) brioche-biscottes.
Boissons Chaudes : Café- Thé -Cappuccino

En espérant  avoir la chance de vous accueillir une autre fois et de vous faire changer d'avis sur ce point.
Bien cordialement, 
Christine

100 %
From Chris W., the 29/08/2022
Group - 70-79 years - Date of stay : 29/08/2022

More than satisfactory-very helpful staff. Also very helpful and understanding during a complex booking process with many changes to the group arrangements


Hotelier's responseHotelier's response :

Dear M. Wood,

Thank you for your friendly message,

Awaiting the pleasure to welcome you a next time,

Best regards,

Stephanie

80 %
the 12/05/2022
Business - 40-49 years - Date of stay : 11/05/2022

Good breakfast, good dinner, friendly staff

80 %
the 03/05/2019

Did not use Wi-Fi. Good location on our route after our ship was diverted back to Brest. We were well received for our "by chance" booking.


Hotelier's responseHotelier's response :

Good morning,

Thanks you for this comment !

Hope to see you soon.

Sincerely,
Coline Lemonnier
Manager Assistant

80 %
the 25/03/2019

Very pleasant accommodation but just a pity the corridor lights were not working


Hotelier's responseHotelier's response :

Dear Sir,

Thanks you for this positive comment.

Hoping to welcome you again,

Yours sincerely,

Coline Lemonnier
Assistant Manager

80 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

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